Shipping Charges

  • Shipping is FREE for all orders on and above Rs 600.
  • For orders less than Rs 600, nominal shipping fees of Rs 99 is levied.
  • The shipping charges will stay the same irrespective of the size of the order. Even if it costs us more to ship your order to you, we bear the extra cost.
  • The total shipping charge for your order will be displayed once you proceed to check out.
  • Octroi charges wherever applicable is prepaid and not to be borne by the customer.
  • It is our endeavour to ship all items in your order together; however this may not always be possible due to product characteristics, or availability. Also there may be restrictions on accepting orders for certain pin codes where shipping is not possible. In such scenarios, the order will not be accepted online and message will be displayed requesting to provide an alternate pin code.
  • Currently, each order may be shipped only to a single shipping address. If you wish to ship products to different addresses, you need to place multiple orders.
  • In instances where customer places multiple orders within a day or two, we might combine orders and ship them together.

Cash on Delivery

Cash On Delivery (COD) is another convenient way you could buy products off our website. It’s simple really, you browse through the site, select a product and click the COD option (COD Orders are accepted upto Rs 49,999/-) during check-out.

Refer to Cash On Delivery section for more details.

Discreet Delivery

We’ll ship the package to your doorstep in a discreet package. When we say Discreet, we absolutely mean it. Nobody will know what you’ve ordered, not even the delivery guy. We ship our products in a standard box, which has only your name and address details on it. We don’t even brand the box with our logo, (we’re that fanatical about your privacy ), we mark the box with the name Digital Gifts Pvt Ltd.

Refer to Discreet Delivery section for more details.

Customer Self Pick-up

We understand that there are customers who don’t feel comfortable receiving certain parcels at their door-step due to several reasons. We at Besharamtoys.com believe in providing discreet delivery and hence we may have the option for self pick-up from a courier office near you. If your PIN code is in our list, we will deliver the unmarked parcel to the nearest courier company office from your preferred address, so that you may opt for self collection. Please check on our website if you can avail of this facility for your preferred PIN code.

Refer to Customer Self Pick-up section for more details.

Tracking

We may send or provide the tracking URL of the courier so that you can track the delivery yourself.

Shipping Partners

We have tie-up with leading Indian courier service partners – EcomExpress, Delhivery, Aramex. We will be adding other partners shortly so that we reach closer to all our customers.

Please e-mail us at customercare@besharamtoys.in if you have any questions regarding our shipping policy.

Product Packaging

We pack your order in a tamper proof plastic bag. We don’t put any indication of product/website name on the packaging box*. This ensures complete privacy of your order and safeguards the quality and packaging of your order. This is done FREE OF CHARGE.

We won’t be mentioning Besharamtoys.com on the package anywhere to keep your privacy intact. The sender name and address will be of our parent company, Digital Gift Private Limited.

*In case of order having certain products which may be partly inflammable, etc, we may have to provide a letter to the courier company mentioning the exact contents of the pack depending on the size of the package due to security reasons. For rest of the products, the declaration will mostly be generic in nature to the keep the privacy intact.

In case of COD order we shall be attaching the invoice with the package mentioning the generic name of the product category like – garments, personal care etc.

Cancellation Policy

We make every effort to deliver all the orders placed. However, please note that there may be certain orders that we are unable to process and must cancel. The reasons may include limitations on quantities available for purchase, inaccuracies or errors in product, pricing and stock information, or problems identified by our credit and fraud avoidance department.

Our Customer Service Team will inform you at the earliest if your order is cancelled. If your order is cancelled after your credit card has been charged, the said amount will be reversed back to your Card Account.

Cancellation by the Customer

Please contact our Customer Service in case you wish to cancel your order. Orders once placed can be canceled only before the Order is shipped. If the Order has been shipped you will not be able to cancel the order.

Please feel free to mail us at customercare@besharamtoys.in if you have any questions about our Cancellation Policy.

Replacement / Exchange Policy

We will NOT accept returns and / or replacements for products that are not to your liking. We do not accept any International products in return except for cases of damaged & defective or incorrect product being delivered to you.

We will replace certain products within 3 days from the date on which these goods are delivered. This only applies to the product received in damaged condition